07453 327708 | 02381 550025 | 24/7 emergency, no call-out fee, ever | Best Business 2026, ThreeBestRated | 5.0★★★★★(288)
Perfect 5.0 across 288+ verified Google reviews
No call-out fee, ever day or night, weekends, bank holidays
Hampshire PCC Community Award recognised by the Police & Crime Commissioner, 2024
BS3621 & TS007 3-star every lock fitted meets UK insurance spec
NCFE Level 4 qualified the highest locksmith qualification in the industry
Most jobs under 30 mins based on the Waterside (SO45), out fast
Family-run independent Bugsy answers his own phone
Non-destructive entry we pick locks open, no broken doors
Free security audits no charge for Age Concern referrals
12-month guarantee on every part Bugsy fits
DBS checked & insured safe with the keys to a home
Perfect 5.0 across 288+ verified Google reviews
No call-out fee, ever day or night, weekends, bank holidays
Hampshire PCC Community Award recognised by the Police & Crime Commissioner, 2024
BS3621 & TS007 3-star every lock fitted meets UK insurance spec
NCFE Level 4 qualified the highest locksmith qualification in the industry
Most jobs under 30 mins based on the Waterside (SO45), out fast
Family-run independent Bugsy answers his own phone
Non-destructive entry we pick locks open, no broken doors
Free security audits no charge for Age Concern referrals
12-month guarantee on every part Bugsy fits
DBS checked & insured safe with the keys to a home
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Police and Crime Commissioner Community Volunteer 2024

24/7 EmergencyDay, night, weekends & bank holidays
Award Winner 2024PCC Community Volunteer of the Year
Honest pricingQuoted up front. No VAT surprises.
Community firstFree help for vulnerable & elderly
In short: In 2024 Bugsy of Keywise was named Police and Crime Commissioner Community Volunteer of the Year, recognising unpaid security and community work helping Southampton and Waterside residents, especially older and vulnerable people, stay safe in their homes.

In 2024 Bugsy was named Police and Crime Commissioner Community Volunteer of the Year. It is an award we are quietly proud of, because it was not for selling locks. It was for showing up for local people, often for nothing, when their security let them down.

What the award is

The Police and Crime Commissioner recognises people across the region who give their time to make their community safer. Bugsy received the Community Volunteer of the Year recognition for the security work he does around Southampton and the Waterside, much of it unpaid and a lot of it for people who could not otherwise afford to put things right. It is handed out on behalf of the office that oversees local policing, so it is not a trade badge or a paid listing. It is recognition from the people whose job is keeping the area safe.

What the work actually looks like

It is the practical stuff. Fitting and checking locks for older residents so they can sleep easy. Helping people who have been burgled get their door secure again the same day. Talking to community groups and sheltered housing schemes about simple, cheap ways to make a home harder to break into. Sorting out a frightened pensioner in Hythe whose back door had not locked properly in months. None of it is glamorous, but it is the kind of thing that genuinely changes how safe someone feels in their own home.

Why this matters when you are choosing a locksmith

Anyone can print a logo and call themselves trustworthy. You are letting this person into your home, often when you are already shaken up. An award like this, alongside a perfect 5.0 rating across more than 281 reviews, is independent proof that Keywise is part of the community rather than a business passing through. It is the same reason our why choose Keywise page leans on facts you can check rather than slogans.

The wider crime awareness work

The award sits on top of ongoing crime awareness work across the Waterside, helping residents understand the simple patterns burglars rely on and how to break them. We have pulled that together on our Waterside crime awareness page, with the practical prevention steps anyone can use today.

Giving back is part of the job

We carry on doing the volunteer work because it is the right thing to do, and because keeping the Waterside secure is good for everyone. If you are a community group who could use a hand with security advice, or you know someone vulnerable who needs their locks checked, get in touch and we will see what we can do. A free home security check for an elderly relative is often the easiest place to start.

Frequently asked questions

What award did Keywise win in 2024?

Bugsy was named Police and Crime Commissioner Community Volunteer of the Year in 2024, for security and community work across Southampton and the Waterside.

Was the award for the locksmith business?

No, it recognised volunteer work, much of it unpaid, helping local and vulnerable people stay secure rather than any commercial activity.

Who gives out this award?

It is given on behalf of the Police and Crime Commissioner, the office that oversees local policing, so it is independent recognition rather than a trade or paid award.

Does the award mean you charge more?

Not at all. We still have no call-out fee and still give you the price before we start. The award is about who we are, not what we charge.

Can you help a community group or vulnerable relative?

Yes. We are always happy to talk to local groups about staying secure, and a free home security check is a simple way to help an older relative. Just get in touch.

Need a locksmith now? Bugsy answers the phone himself, no call centre. No call-out fee. Call 07453 327708 for a quick honest quote.

5Google rating
288+verified reviews
13years independent, since 2013
Bugsy, 2024 Police and Crime Commissioner Community Volunteer of the Year
2024 PCC Community Volunteer of the Year

The number on the van is Bugsy's. He answers it himself, day or night.

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Bugsy, Keywise Locksmiths Southampton, 2024 PCC Volunteer of the Year

Donald 'Bugsy' Edwards

Family-run locksmith, born and raised on the Waterside. 2024 Police & Crime Commissioner Community Volunteer of the Year (Hampshire & Isle of Wight). The number on the van is his, he picks up himself.

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