Coming home to a kicked-in door is one of the worst feelings there is. The first call is the police. The second should be us. We secure your property the same day — usually within an hour or two of you ringing.
What we do, in order:
- Wait for the police if they’re still on site. They might want forensics done before anyone touches the damage.
- Board up any smashed windows or doors that can’t be repaired in one visit. Heavy-duty plywood, cut to fit, screwed in solid. Stops further entry, makes the property defensible overnight.
- Replace failed locks with insurance-grade equivalents. BS3621 mortice on wooden doors, 3-star anti-snap on UPVc.
- Document everything for your insurance claim — model numbers, kitemark gradings, photos before/after, written invoice. The paperwork insurers actually want.
- Schedule the proper repair for the next available slot — replacement door, new frame, glazing — most can be sorted within 48 hours.
What it costs
Burglary repair pricing depends entirely on damage. Boarding-up of one window: £80-£120. Lock change after break-in: £90-£150. Full damage report and insurance documentation: included free with any same-day work.
What we don’t do: profit from your worst day. We give you a fair price, fix what’s needed, and get out of your way so you can call the people who need to know.
Insurance claim help
Every insurance claim after a burglary needs documentation. We provide it as standard:
- Itemised invoice listing every part replaced
- Kitemark gradings and certification numbers
- Photos of damage before repair
- Photos of completed work
- Written statement of method (insurers sometimes ask)
Stick it in the claim folder. That’s what they’ll ask for.
What you should NOT do after a break-in
- Don’t touch anything until the police are done
- Don’t sleep with damaged locks — even a kicked-in frame that’s been pushed back into place isn’t secure
- Don’t accept the first ‘quick fix’ from a national chain — they often skip BS3621 grades to save themselves money, leaving you with locks your insurer won’t pay claims on
- Don’t forget about copies — if keys were stolen, you need a full lock change, not just the broken one
Free crime-prevention check after the work
Once you’re secure again, we’ll walk round and identify the weak spots that let it happen — and the cheap fixes that stop it happening twice. No charge. Bugsy’s been doing crime-prevention advice with the Waterside community for years.
Areas covered
Southampton, Hythe, Totton, Fawley, Eastleigh, Romsey, Lyndhurst, the New Forest, Bournemouth, Christchurch — most call-outs reached within 30-60 minutes.
Call: 07453 327708 — 24/7. Day or night, including bank holidays. No call-out fee on top of the repair quote.