Coming home to a kicked-in door is one of the worst feelings there is. The first call is the police. The second should be us. We secure your property the same day, usually within an hour or two of you ringing.
What we do, in order:
- Wait for the police if they’re still on site. They might want forensics done before anyone touches the damage.
- Board up any smashed windows or doors that can’t be repaired in one visit. Heavy-duty plywood, cut to fit, screwed in solid. Stops further entry, makes the property defensible overnight.
- Replace failed locks with insurance-grade equivalents. BS3621 mortice on wooden doors, 3-star anti-snap on UPVc.
- Document everything for your insurance claim, model numbers, kitemark gradings, photos before/after, written invoice. The paperwork insurers actually want.
- Schedule the proper repair for the next available slot, replacement door, new frame, glazing, most can be sorted within 48 hours.
What it costs
Burglary repair pricing depends entirely on damage. Boarding-up of one window: £80-£120. Lock change after break-in: £90-£150. Full damage report and insurance documentation: included free with any same-day work.
What we don’t do: profit from your worst day. We give you a fair price, fix what’s needed, and get out of your way so you can call the people who need to know.
Insurance claim help
Every insurance claim after a burglary needs documentation. We provide it as standard:
- Itemised invoice listing every part replaced
- Kitemark gradings and certification numbers
- Photos of damage before repair
- Photos of completed work
- Written statement of method (insurers sometimes ask)
Stick it in the claim folder. That’s what they’ll ask for.
What you should NOT do after a break-in
- Don’t touch anything until the police are done
- Don’t sleep with damaged locks, even a kicked-in frame that’s been pushed back into place isn’t secure
- Don’t accept the first ‘quick fix’ from a national chain, they often skip BS3621 grades to save themselves money, leaving you with locks your insurer won’t pay claims on
- Don’t forget about copies, if keys were stolen, you need a full lock change, not just the broken one
Free crime-prevention check after the work
Once you’re secure again, we’ll walk round and identify the weak spots that let it happen, and the cheap fixes that stop it happening twice. No charge. Bugsy’s been doing crime-prevention advice with the Waterside community for years.
Areas covered
Southampton, Hythe, Totton, Fawley, Eastleigh, Romsey, Lyndhurst, the New Forest, Bournemouth, Christchurch, most call-outs reached within 30-60 minutes.
Call: 07453 327708, 24/7. Day or night, including bank holidays. No call-out fee on top of the repair quote.
Common questions
How quickly can a locksmith reach me after a burglary in Southampton?
Ring us and we’ll aim to be with you within an hour or two, day, night, bank holidays included. We cover Southampton, Hythe, Totton, Fawley and across the New Forest, so most jobs are reachable in 30 to 60 minutes. There’s no call-out fee on top of the repair quote, and every price is quoted up front before we touch anything. If the police are still on site when you call, we’ll wait, forensics come first.
Will my insurance pay for emergency locksmith work after a break-in?
Most policies do cover emergency lock changes and boarding-up after a burglary, but they’ll want proper documentation. We include that as standard with every same-day job, itemised invoices, Kitemark gradings, certification numbers, and photos of the damage before and after repair. We also provide a written statement of method if your insurer requests one. Stick it all in the claim folder and you’ve got what they’re actually looking for.
What grade of locks do I need after a break-in for my insurance to be valid?
For most household insurance policies, you’ll need BS3621-rated mortice locks on timber doors, and three-star anti-snap cylinders on UPVC. Some insurers are specific about this, fit the wrong grade and they can reject your claim. We only replace like-for-like or better, so you’re not left with locks that look fine but leave you unprotected. If you’re unsure what your policy requires, we can check the wording with you on the day.
Do I need to change all my locks if keys were stolen during a burglary?
Yes, and it’s one of the most overlooked things after a break-in. If the burglar left with a key to your front door, changing only the damaged lock leaves you exposed. Anyone holding that key can walk straight back in. We change every lock the stolen key fitted, not just the one that was forced. It sounds obvious, but plenty of people only discover this gap when something happens a second time. Don’t take that chance.
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Common questions
How quickly can a locksmith reach me after a burglary in Southampton?
Ring us and we’ll aim to be with you within an hour or two, day or night, bank holidays included. We cover Southampton, Hythe, Totton, Fawley and across the New Forest, so most jobs are reached in 30-60 minutes. There’s no call-out fee on top of the repair quote, and every price is quoted up front before we touch anything. If the police are still on site when you call, we’ll wait. Forensics come first, no drama.
Will my insurance pay for emergency locksmith work after a break-in?
Most policies cover emergency lock changes and boarding-up after a burglary, but they want proper documentation. We include that as standard with every same-day job: itemised invoices, Kitemark gradings, certification numbers, and photos of the damage before and after repair. We’ll also write a statement of method if your insurer asks for one. Stick it all in the claim folder and you’ve got what they actually want. I’ll tell you straight if anything looks borderline.
What grade of locks do I need after a break-in for my insurance to stay valid?
For most household policies you’ll need BS3621-rated mortice locks on timber doors, and 3-star anti-snap cylinders on UPVC. Some insurers are specific about this. Fit the wrong grade and they can reject the claim. We only replace like-for-like or better, so you’re not left with locks that look fine but leave you exposed. If you’re unsure what your policy needs, we’ll check the wording with you on the day. No guesswork.
Do I need to change all my locks if keys were stolen in the burglary?
Yes, and it’s one of the most overlooked things after a break-in. If the burglar walked off with a key to your front door, changing only the damaged lock leaves you exposed. Anyone holding that key can come straight back in. A full lock change is the only way to be properly secure again. It costs a bit more up front, but it’s far cheaper than a second visit from someone uninvited.
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Common questions
How quickly can a locksmith reach me after a burglary in Southampton?
Ring us and we’ll aim to be with you within an hour or two, day or night, bank holidays included. We cover Southampton, Hythe, Totton, Fawley and across the New Forest, so most jobs are reachable in 30-60 minutes. There’s no call-out fee on top of the repair quote, and every price is quoted up front before we touch anything. If the police are still on site when you call, we’ll wait. Forensics come first, no drama.
Will my insurance pay for emergency locksmith work after a break-in?
Most policies cover emergency lock changes and boarding-up after a burglary, but they’ll want proper documentation. We include that as standard with every same-day job: itemised invoices, Kitemark gradings, certification numbers, and photos of the damage before and after repair. We’ll also write a statement of method if your insurer asks for one. Stick it all in the claim folder and you’ve got what they actually want. Tell you straight, the paperwork matters as much as the repair.
What grade of locks do I need after a break-in for my insurance to be valid?
For most household policies you’ll need BS3621-rated mortice locks on timber doors, and three-star anti-snap cylinders on UPVC. Some insurers are specific about it, fit the wrong grade and they can reject your claim. We only replace like-for-like or better, so you’re not left with locks that look fine but leave you exposed. If you’re unsure what your policy asks for, we’ll check the wording with you on the day and get it sorted.
Do I need to change all my locks if keys were stolen during a burglary?
Yes, and it’s one of the most overlooked things after a break-in. If the burglar left with a key to your front door, changing only the damaged lock leaves you exposed. Anyone holding that key can walk straight back in. We’d replace every lock those keys opened, not just the broken one. It costs a bit more on the day, but it’s the difference between secure and not. No point fixing one door and leaving another open.
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Common questions
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Common questions
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Common questions
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Common questions
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Common questions
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Common questions
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