Yes. We answer the phone at 3am, we come out, and we sort it. No voicemail, no callback in the morning, no ‘we’ll try to fit you in next week’. That’s the straight answer.
If you’re locked out at half three in the morning in Southampton, the Waterside, or anywhere from Romsey to Lymington, we’re genuinely available. Bugsy and the team take calls day and night. It’s not a marketing line. It’s how we work.
What’s actually going on when you ring at 3am
The phone gets answered. Not by a call centre in another county, not by a machine that promises someone will ring you back. An actual person picks up, listens to where you are and what’s happened, and either Bugsy or one of the team heads out to you.
We get a lot of 3am calls. Student accommodation in Southampton, HMOs around the Waterside, people who’ve genuinely mislaid their keys. The night doesn’t scare us off. That’s the job.
What to do and what not to do right now
Do ring us. Do have your postcode ready (SO19, SO15, SO45, whatever it is). Do stay in a safe spot if you’re outside. Do check whether you’ve got a spare key with a friend or family member first, because that’s quicker and cheaper for you.
Don’t try to force your way in. Don’t call someone who isn’t a proper locksmith. Don’t assume it’s too late in the evening or too early in the morning. We cover Southampton and the Waterside 24 hours a day.
How we sort it on the day
We turn up with the right kit. We try non-destructive entry first every time, which means we’re not smashing your door frame or your lock. We quote you upfront before we do any work. No VAT, no hidden fees, no call-out charge just for showing up.
Once we’re in, we make sure you’ve got access to your keys and we leave you sorted for the future. Takes an hour or less in most cases, depending on how your lock’s behaving.
When to call us
When you’re locked out. When you’ve lost your keys. When your lock won’t turn. When you need someone who’ll actually answer the phone at an odd hour. That’s what we’re here for.
If you’re a landlord with student lets or HMO property, it’s worth having our number saved anyway. We do urgent callouts for tenants and we work straight with landlords. Check out our business page for property managers if that’s you.
Frequently asked questions
How much does a 24-hour lockout call cost?
We quote you upfront before we do any work. No call-out fee, no VAT. The price depends on the lock and how we get in. Ring and ask, and we’ll give you a straight figure.
How fast can you reach me on the Waterside or Southampton?
Depends where you are and what traffic’s like, but we prioritise urgent lockouts. Ring us and we’ll tell you how long it’ll take from your postcode.
Do you cover my area at 3am?
We cover Southampton, Hythe, Holbury, Fawley, Blackfield, Dibden, Marchwood, Totton, Eastleigh, Romsey, Lymington and the New Forest. If you’re not sure, ring and ask. We’ll give you a straight yes or no.
More from Keywise: 24 hour emergency locksmith.
