How quickly will Bugsy reply to my message?

Your message has come through and Bugsy will get back to you. If it is urgent, do not sit and wait on an email. Pick up the phone instead. Bugsy answers it himself, day or night, with no call centre in the way. The mobile is 07453 327708 and the office is 02381 550025. If you are locked out right now, ringing is always faster than waiting on a reply.

I'm locked out right now, what should I do instead of waiting?

Call us straight away on 07453 327708, do not wait on an email. Most SO45 Waterside emergencies get someone on-site in under 30 minutes, weekends and bank holidays included. We try non-destructive entry first, so in most cases the lock stays put and you are not paying to replace a door. Lock-outs start from £60, with no call-out fee and no VAT. We will tell you straight what is needed.

Will I be told the price before any work starts?

Yes, you get the price quoted up front before any work begins, no surprises. There is no call-out fee and no VAT to add on top. Lock-outs start from £60. If you booked a job or asked a question through the form, we will confirm the price when we speak. If you want a quote now, call Bugsy on 07453 327708 and we will sort it with no drama.

Which areas do you cover from this Hampshire base?

We cover the Waterside as our lead area, plus Southampton, Hythe, Holbury, Fawley, Blackfield, Dibden, Marchwood, Totton, Eastleigh, Romsey, Lymington and across the New Forest. Family-run since 2013, DBS checked and fully insured. If you are in any of those spots and need us, call 07453 327708 day or night and we will come straight out.

Is the work guaranteed once it's done?

Yes, there is a 12-month guarantee on every part we fit. We are family-run since 2013, DBS checked and fully insured, so the job is done properly. If you booked a job or asked a question, we will get you sorted with no drama. Any worries after, call Bugsy on 07453 327708 or the office on 02381 550025 and we will put it right.

Call Bugsy Prices Read the Blog

Perfect 5.0 across 304+ verified Google reviews

No call-out fee, ever day or night, weekends, bank holidays

Hampshire PCC Community Award recognised by the Police & Crime Commissioner, 2024

BS3621 & TS007 3-star every lock fitted meets UK insurance spec

NCFE Level 4 qualified certificate displayed in the van

Most jobs under 30 mins based on the Waterside (SO45), out fast

Family-run independent Bugsy answers his own phone

Non-destructive entry we pick locks open, no broken doors

Free security audits no charge for residents referred by local care services

12-month guarantee on every part Bugsy fits

DBS checked & insured safe with the keys to a home

Perfect 5.0 across 304+ verified Google reviews

No call-out fee, ever day or night, weekends, bank holidays

Hampshire PCC Community Award recognised by the Police & Crime Commissioner, 2024

BS3621 & TS007 3-star every lock fitted meets UK insurance spec

NCFE Level 4 qualified certificate displayed in the van

Most jobs under 30 mins based on the Waterside (SO45), out fast

Family-run independent Bugsy answers his own phone

Non-destructive entry we pick locks open, no broken doors

Free security audits no charge for residents referred by local care services

12-month guarantee on every part Bugsy fits

DBS checked & insured safe with the keys to a home

Thank you

Message received

Bugsy will come back to you himself. If it cannot wait, call and he will pick up, day or night.

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